> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://dovee.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Win-客戶端問題 - 初始化錯誤/運行報錯/無法運行


![](https://storage.crisp.chat/users/helpdesk/website/592c35b5acb14400/qa-67_dvw6g5.png)
運行客戶端提示錯誤：「應用程序正常初始化(0xc0000135)失敗」和net framework 4.0 初始化錯誤

錯誤提示1：

![](https://storage.crisp.chat/users/helpdesk/website/592c35b5acb14400/qa-5_iyfoez.png)

錯誤提示2：

![](https://storage.crisp.chat/users/helpdesk/website/592c35b5acb14400/qa-6_16gw0s7.png)

解决方法：下載安裝微軟軟件 .NET Framework 4.0

[.NET 4.0	點擊下載](https://www.microsoft.com/zh-cn/download/details.aspx?id=17718)

第1步：勾選 - 我已閱讀並接受許可條款，然後點擊 - 安裝

![](https://storage.crisp.chat/users/helpdesk/website/592c35b5acb14400/qa-38_17o9xd2.png)

第2步：耐心等待安裝完成                                                                                                                                                                                                  

![](https://storage.crisp.chat/users/helpdesk/website/592c35b5acb14400/qa-39_l0bec2.png)

第3步：完成完畢後，點擊 - 完成，然後 - 重啟電腦 

![](https://storage.crisp.chat/users/helpdesk/website/592c35b5acb14400/qa-40_43bepi.png)